Privacy Policy
Effective Date: 22 July 2026
This Privacy Policy explains how Aqua Cooler Pty Ltd (“Aqua Cooler”, “we”, “our”, or “us”) collects, uses, discloses and protects your personal information when you visit our websites, purchase our products, or otherwise interact with us.
This policy is intended to comply with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs).
Who We Are
Aqua Cooler Pty Ltd operates its business from 38–44 Relentless Court, Park Ridge QLD 4125, Australia. This policy applies to our websites including aquacooler.com.au,
aquacoolerdirect.com.au and any online store we operate.
Information We Collect
We may collect your name, job title, company, postal and delivery address, email address, telephone number, payment information (processed securely by payment providers), order
history, account details, communications with us, device information, IP address, browser information, analytics and website usage information.
How We Collect Information
We collect information directly from you, automatically through cookies and analytical technologies, and from third-party service providers including Shopify, payment
processors, freight providers and marketing platforms.
How We Use Your Information
We may use personal information to process orders, provide products and services, communicate with customers, provide support, prevent fraud, comply with legal
obligations, undertake business administration and, where permitted or consented to, send marketing communications. Indirectly, through the results of any analysis of information collected, we may improve our websites.
Cookies and Analytics
Our websites use cookies and similar technologies to improve functionality and analyse website traffic. We may use Google Analytics and similar services. You can manage cookies through your browser settings.
Disclosure of Personal Information
We may disclose personal information to service providers including Shopify, secure payment gateways, IT providers, freight companies, marketing providers, professional
advisers and government authorities where required by law.
International Disclosure
Some service providers may store or process personal information outside Australia. We take reasonable steps to ensure overseas recipients protect personal information
appropriately.
Security
We implement reasonable administrative, technical and physical safeguards to protect personal information against misuse, interference, loss and unauthorised access,
modification or disclosure.
Marketing
Where permitted by law, we may send promotional communications. You may unsubscribe at any time using the unsubscribe link or by contacting us. You may contact our Customer
Service team using the details below (Contact Us).
Access and Correction
You may request access to, or correction of, the personal information we hold about you by contacting us using the details below (Contact Us). We will respond to your request in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and any other applicable privacy laws where required.
Complaints
Privacy complaints may be sent to [email protected]. If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner
(www.oaic.gov.au).
Changes
We may update this Privacy Policy from time to time. The latest version will be published on our website.
Contact Us
Aqua Cooler Pty Ltd
38–44 Relentless Court
Park Ridge QLD 4125
Australia
Phone: 1300 278 226
Email: [email protected]